Service Desk

Service Desk

Wipro Limited
Other - Malaysia
0-5 years
Not Specified

Job Description

Candidate must know either of below languages:
Japanese
Mandarin/Cantonese
Thai
Indo


• Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
• Experience in PC Hardware configuration
• Experience supporting LAN’s, PC operating systems and desktop software
• Experience using a variety of PC software including Microsoft Office Suite,
• Microsoft Exchange, Windows XP, TCP / IP, and UNIX
• Certification as a MCP desirable but not mandatory
• Certification as a MCSE desirable but not mandatory
• Previous experience with internet customer support would be desirable
• Knowledge/Experience in administration of a LAN environment is desirable
• Knowledge/Experience in Security Administration utilizing Active Directory and Group Policy is desirable
• Knowledge and understanding of end user requirements
• Strong customer service orientation Self-Starter
• Good listening skills & Ability to analyze and solve technical problems
• Strong problem analysis, resolution, and writing skills
• Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills
• Professionalism and customer focus Ability to perform in adverse situations
• As an Analyst / Administrator, you should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Handle first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels.
• Timely escalation of incidents to higher level when required. Log files monitoring for errors.
• Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Wipro is an IT Multinational with over 150000 employees present globally. Please visit our website for company details.

Similar Jobs

People Also Considered

Career Advice to Find Better