Service Engineer

Service Engineer

Company Name Confidential
Johor
2-10 years
Not Specified

Job Description

Main Responsibilities

  • Working with customers to identify software, equipment and machine's problem and advising on a probable solution;
  • To ensure all issues are properly logged and to analyze them so as to spot common trends and underlying problems;
  • Updating self-help documents (technical, operation procedure and report) and training of customers, so that problems can be fix by themselves;
  • To evaluate material and printer capabilities and to provide technical support and solutions to customers when needed;
  • To assist Manager in creating and testing software (system), in complying with configuration requirements for all equipment and in handling all queries from customers.
  • To assist manager to install/execute new system in the field.
  • Coordination with Sales/Supply chain/Technical partners/ hotline
Key Requirements

  • Diploma / Degree IT or Engineering field;
  • 2 - 3 years customer support experience in printing or industrial machinery / equipment
  • Ability to provide step-by-step technical help both written and verbal
  • Excellent troubleshooting, problem solving and communication skills with ability to interface with partners, vendors and customers.
  • Ability to diagnose and troubleshoot basic technical issue.

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