Service Engineer

Service Engineer

Thermo Fisher Scientific
Selangor Malaysia
5-7 years
Not Specified

Job Description


Job Description :
Service Engineer
Reports to: Service Manager
Department: Field Technical Service
Location: Malaysia, Selangor, Shah Alam
When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in improving customer experience. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Responsibilities:
  • Adhere company values of Integrity, Intensity, Involvement and Innovation to drive business and operational excellence
  • Conduct on/off site instrument services such as installation, maintenance, remedial, performance validation and major overhaul according to our standard procedures to optimize instrument uptime
  • Provide instrument operational and user level maintenance training for customers
  • Ensure all assign services meet/excel our customer needs and expectations, achieve our customer delight goals
  • All render services in accord to our quality business compliance and safety standards
  • Independent and discipline to follow our standard processes to fulfill our deliverables
  • Actively and promptly perform administrative responsibilities such as ticket update, documentation and escalation
  • Communicate efficiently with professionalism and clarity to our customer
  • Cultivate and develop positive working relationships with customers, suppliers, contractors and company personnel
  • Able to travel in short notice to customer sites to resolve problems or support other field service personnel
  • Provide feedback to product quality and technical support function for continuous improvement
  • Use appropriate checklists and reports in accordance to our company documentation system
  • Team player and willing to share field gain knowledge / experience with team

Minimum Qualifications:
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of laboratory products.
  • Typically requires a University degree in Electronic, Electrical, Chemistry or relevant engineering
  • Equivalent technical experience in general laboratory and analytical instrument such as U-VIS, X-RAY, AAS, GC, LC or MS will be added advantages.
  • Prefer located in Johor Bahru or nearby state
  • Requires approximately 5-7 years hands on technical experience
  • Prefer extensive knowledge/experience with control and refrigeration system
  • Ability to deal effectively with difficult customers
  • Excellent interpersonal communication skills
  • Professional working proficiency in English
  • Proven ability in resolving laboratory instrument
  • Literate in MS DOS and Windows software environments
  • Able to read and interpret engineering schematics
  • Must have ability to obtain a valid passport and travel regionally / internationally as required
  • Must possess a valid driver’s license
  • Able to work independently with limited supervision in a dynamic environment.

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