Service Lead

Service Lead

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities:
Identification of correct attribute values for an Entity have data exceptions, based on combination of:
    • Documentation available for Entity within the Group
    • Data available from external third-party data utility providers
    • Coordination with Country and Hub Client Onboarding & Management Teams and CDD Execution Teams

Coordination with Client Managers/ Client Coverage Team
  • Identify the best-fit mode of executing Data Remediation and Data Enhancement based upon agreed remediation principles
  • Planning and scoping of remediation activities
  • Maintain book of work for remediation activities and prioritise based on prioritisation model
  • Report the progress of activities to the relevant Data Team Working Groups and any external project managers on agreed frequency
  • Identify potential improvement areas within the remediation processes
  • Identify external remediation blockers and propose effective solutions
  • Provide support to external projects that require data remediation activity

Execute Data Remediation and Data Enhancement through
  • Correction of data values in the Client Lifecycle systems
  • Collaborate with BAU Data Load teams and Information Technology Organisation (ITO) for execution of back-end bulk data loads

Drive operational efficiency and Identify opportunities to implement automated solutions for the remediation of data
Ensure alignment of assigned work items and activities to the strategic and tactical direction of the Data team
Risk Management
  • Proactive identification of risks and concerns, including escalation to all relevant stakeholders Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
  • Completion of all mandatory risk and compliance training including e-learning within stated timeframes
  • Safeguard all data by ensuring strict adherence to information communication guidelines polices as well as data storage/archival procedures
  • Ensure quality processing and adherence to all key controls and checks.

Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities
  • Manage JIRA requests relevant to data upload
  • Regulatory related projects and clean up activity
  • Preparation of weekly and monthly stats.
  • Support the process of Extraction, Transformation and Load as systems are migrated from legacy to target technologies. Support data migration activities over dress rehearsals and cut over weekend(s) as required
  • Gather requirements as identified through analysis to best deliver against identified business problems
  • Prepare business scenario's and identify methodology to bucket records for migration into one of the identified scenarios

  • Degree qualified, with experience in executing data remediation projects

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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