Service Management Lead

Service Management Lead

eTeam Workforce Pte Ltd
10-15 years
Not Specified

Job Description

Job Description
Job Requirements:
  • Minimum 10 - 15 years of relevant experience in IT Service Management
  • Minimum 3 - 5 years of people management experience
  • Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes. ITIL v3 or ITIL 4 certified and preferably in 1 or more of the following areas below
  • COBIT 5
  • ISO/IEC 20000-1:2018
  • Lean Six Sigma
  • Experienced leader and team player with the ability to work independently to organise, manage and complete projects within tight deadline.
  • Good working knowledge of relevant IT-related regulations of APAC Region is preferable.
  • Proven experience in managing and implementing an IT Service Management Program.
  • Must be a motivated, independent self-starter. Must be able to take the lead (when required) and yet be part of a working team. Possess good time management skills, able to prioritize and multi-task.
  • Must have effective communication and presentation skills, both written and verbal. Must be able to convey ideas, thoughts and actions to all levels of staff.
  • Good interpersonal skills to effectively work in partnership with colleagues globally.
  • Excellent written and verbal communication skills, strong attention to detail.
  • Analytical skills with the ability to provide practical solutions for effective risk management.
  • Self-driven and independent, able to work well cross-functionally, to think rigorously and make hard decisions and trade-offs when required.

Job Details

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