Services Quality Assurance Lead

Services Quality Assurance Lead

Microsoft
Malaysia
Not Specified
Not Specified

Job Description


Job Description :
Microsoft Consulting Services success stories all have two things in common - they start with a need to improve the way a company does business, and they end in a proven solution that strategically integrates devices and services. If creating more world class success stories intrigues you, this role provides a rich platform for making that a reality.
The ServicesQuality Assurance (SQA) Lead is the key resource for quality assurance in the assigned geo. Working very closely with the local sales and delivery teams, the SQA Lead is involved in end to end engagement supporting the sales team from qualification to the signed contract and working closely with the delivery team from initiation through close of the project. The SQA Lead is involved in teams and meetings at every level of the organization and the quality focus point for the local teams.
  • Provide guidance to and directly participate in shaping and reviewing of Microsoft Consulting Services deals and projects.
  • Provide quality and risk management support for complex projects and other critical transactions during sales stages by reviewing Statement of Work, technical solutions and providing risk mitigation recommendations.
  • Manage and monitor quality during delivery in close cooperation with the delivery team.
  • Capture and provide feedback for best practices.
  • Collaborate closely with Timezone and Global Domains, for specific solutions. Consult and involve necessary SMEs during sales and delivery phase for identification of good practices, project health tracking.
  • Facilitate quality training and/or initiatives at local level.
  • Conduct knowledge gap analysis and support developing and implementing action plans.
  • Manage and monitor quality during sales, delivery and operations in close cooperation with the local teams.
  • Identify and capture good practices and make those available as business insights within the quality community and local management.
  • Communicate with and support SQA Director, Services Sellers, & Delivery teams.
  • Identify quality issues and root causes, identify corrective actions and drive to resolution in close coordination with the SQA Director.
  • Develop and maintain quality reports and provide on a regular basis through sales/delivery ROB.
  • Drive consistency, adoption & integration of quality standards. Support the creation and adoption of quality standards, processes, policies and systems.
  • Actively participate in the Services quality community.
  • Provide quality assurance training and coaching to field sellers and delivery roles in close coordination with the Quality Director and local Management.
  • Assist in developing and streamlining Quality procedures.
  • Participate and contribute to global programs as subject matter expert.

the successful candidate will be able to demonstrate key competencies that include:
  • deal shaping and risk management expertise.
  • excellent decision-making, analysis, problem solving and communication skills.
  • ability to influence senior-level business stakeholders and manage expectations.
  • demonstrate decisiveness & courage to raise difficult issues and collaborate/influence to find the right solutions.
  • communicate/collaborate proactively and transparently.
  • excellent interpersonal, verbal and written communication, analytical and presentation skills.
  • strong attention to detail.
  • act as trusted advisor to geo leadership.

the role is based in apac and will require 25% travel across the region.

Job Details

About Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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