SG Customer Service Operations (Policy Owner Services / Policy Member Maintenance)

SG Customer Service Operations (Policy Owner Services / Policy Member Maintenance)

AIA Group
Not Specified
Not Specified

Job Description



Bring your career aspirations to life with AIA!Responsible for providing after-sales support to policy-related administrative processes such as new business, renewals, and change request from individual or group policy holder as per stipulated benchmark and requirements.

Job Description:

  • Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.

  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.

  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.

  • Ensure team operating efficiency.

  • Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Job Requirement:

  • Education: Bachelor Degree in Business Management field or equivalent

  • Language: English

  • Experience: Fresh Graduate are encouraged to apply

  • Self-motivated and customer orientated

  • Time management skills

  • Computer literate in MS Office

  • Able to commit for long working hour including weekend and public holiday

  • Fresh graduated are welcome to apply

About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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