SMO - Service Coordinator

SMO - Service Coordinator

Lenovo India Private Limited
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description


Job Description :
Position Description: • This newly created Service Coordinator position will require • Working onsite at designated Lenovo Managed Services customers. • Manage incidents and requests for DaaS customers • Monitor and manage inventory levels • Invoicing the customer and vendor for services delivered • Onboard Lenovo customers to CRM system • Assist SDM and Account Managers with regular reporting requirements • Coordinate and track hot-swap hardware deployments and return for repair Position Requirements: • Serve as escalation and issue resolution point for Lenovo service partner technicians who attend the customers satellite sites throughout Australia • Maintaining and restocking of onsite parts locker at the customer location and provide regular updates to Lenovo’s internal CRM and customers own ticketing tool when parts are utilised • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability • Identifies risks and develops solutions for client tasks • Uncover and identify further revenue opportunities at customer site and report back to Service Delivery Manager and Sales

We are an Equal Opportunity Employerand do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

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