Job Description :
Position Description: • This newly created Service Coordinator position will require • Working onsite at designated Lenovo Managed Services customers. • Manage incidents and requests for DaaS customers • Monitor and manage inventory levels • Invoicing the customer and vendor for services delivered • Onboard Lenovo customers to CRM system • Assist SDM and Account Managers with regular reporting requirements • Coordinate and track hot-swap hardware deployments and return for repair Position Requirements: • Serve as escalation and issue resolution point for Lenovo service partner technicians who attend the customers satellite sites throughout Australia • Maintaining and restocking of onsite parts locker at the customer location and provide regular updates to Lenovo’s internal CRM and customers own ticketing tool when parts are utilised • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance or reliability • Identifies risks and develops solutions for client tasks • Uncover and identify further revenue opportunities at customer site and report back to Service Delivery Manager and Sales