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SOC Analyst

JMA Global IT Solutions Sdn Bhd
1-6 years
Not Specified

Job Description

1.0 Job Responsibilities:
• Work in 24x7 shift to deliver MSS services to customers adhering to SOC processes and procedures.
• Front end customer escalations to address customer requests via hotline, mail, ticket and update them on status, by maintaining excellent communication and follow-up with customer and internal teams.
• Manage, and operate SIEM technologies such as IBM QRadar, AlienVault of Logicalis MSS customers.
• Perform incident triage to classify incident’s severity and provide up to level two (up to L2) support to determine root cause and provide mitigation plans to MSS customers per SLA
• Escalate critical incidents to CSIRT team based in SG, for further analysis and investigations.
• Follow-up, track and timely close escalated tickets, to maintain SLAs with customer.
• Work with regional security teams in resolving incident tickets by delivering remote support.
• Stay update with all latest happenings in cybersecurity i.e., breaches, threat surface vector, vulnerabilities etc., to develop Threat Intelligence Feed
2.0 Required Qualifications:
• Candidate should have at least 3 years of experience working in 24x7 SOC and MSS environments, with a Bachelor’s degree in Computer Science/IT/Information security.
• Good hands on experience in incident analysis of IBM QRadar, Alienvault SIEM technologies and should hold relevant vendor certifications.
• Able to analyze incidents coming from technologies not limited to firewalls, IPS/IDS, vulnerability management, endpoint solutions, network solutions, WIN/LINUX servers, privilege access management etc.,
• Good understanding of WIN, LINUX environments and well versed with basic LINUX commands and troubleshooting.
• Candidate should have at least one industry certification pertaining to security analyst – CEH, CREST etc.,
• Good understanding of basic network concepts and advantage if exposure to cloud technologies.
• Lateral thinking combined with excellent troubleshooting skills, preferably with experience following ITIL standards

JMA Global IT Solutions Sdn Bhd is the Malaysian subsidiary of JMA Information Technology Inc. JMA is one of the fastest growing companies in the United States of America with strong presence in several niche areas of telecom, financial, and healthcare industry. JMA is built around a framework of excellence that includes providing high quality service to customers, excellence in performance, rewards tied results, values tied to behavior, innovation in service delivery and treating employees as partners.

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