SOC Operations Manager

SOC Operations Manager

Infinite Computer Solutions Pte Ltd
Kuala Lumpur
4 - 8 Years
Not Specified

Job Description

Job Summary:
We have an excellent opportunity for an SOC Operations Manager to support strategic clients across the region
to drive strategy around various security consulting initiatives. This is an opportunity to work with IBM security
services team that is operating on the cutting-edge of information security.

Key Responsibilities:
The SOC Operations Manager role is part of the SOC. Candidates in this role will oversee and coordinate the
activities of SOC personnel and implement security assessment and incident response protocols. Candidates will
coach personnel on technical issues and verify that they follow SOC policies to ensure all components are
functioning optimally. Must establish and maintain metrics that help provide a high level of productivity,
supportability, and operational readiness while also participating in project planning activities such as
infrastructure enhancements and change management controls. Must have a proven track record in leading
information security teams and technologies. Must have a general knowledge with regulatory and privacy laws.
• Provide first line supervision to SOC Team
• Develop and administer SOC processes and review their application to ensure that SOC’s controls, policies, and
procedures are operating effectively
• Provide management oversight for the identification, triage and response of events or incidents of apparent
security breaches
• Produce and review aggregated performance metrics
• Manage and increase the effectiveness and efficiency of the SOC, through improvements to each function as
well as coordination and communication between support and business functions
• Play a significant role in long-term SOC strategy and planning, including initiatives geared toward operational
Technical Competencies
• Excellent people-management skills
• Good technical and trouble-shooting ability
• Ability to work in a high stress environment
• Ability to interact with staff, peers and customers on a technical and professional level.
• Experience in crisis management
Training, Qualifications, and Certifications
• Prior supervisory or technical team lead experience
• Track record of strong leadership

Job Details

Infinite Computer Solutions is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.

Infinite was recognized among the Dataquest Top 20 Best IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.

Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.

Industry focus
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.

Global footprint
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China. We have also been growing our development centers in India Bangalore, Chennai, and Hyderabad.

Sustained growth
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.

Infinite Computer Solutions Pte. Ltd. (“Company or “Infinite) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Infinite is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Infinite are based on business needs, job requirements and individual qualifications, without any partiality towards the race, color, gender, religion or belief, nationality, social or ethnic origin, age (described under the purview of law), differently abled, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Infinite will not tolerate discrimination or harassment based on any of the above, while hiring or during employment.

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