1. Responsible for receiving incidents and requests from end-users both on-site or on-call for 24x7
2. Input the incidents to iCenter - Production Support (Production Issue Tracking Tool)
3. Collect all necessary information including log, screenshot, data, etc for investigation
4. Analyzing these and either responding to the end user with a solution or escalating it to the other IT teams
5. Create Impact Analysis Document for proposed solution
6. Develop Temporary and/or Permanent Solution complete with estimated time
7. Perform Unit Test, System Integration Test to make sure the solution is applied correctly to solve the problem
8. Perform UAT together with end-users, get Sign-off UAT Document once done
9. Perform deployment to Production, get Sign-off Live in Production once done
10. Perform monitoring after deployment to Production, to monitor the performance
11. Create Incident Report & Resolution Step Document regarding these for archive purpose
Workle Recruitment Agency is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organizations.
We understand that Human Resources (HR) is a major issue for many companies in Malaysia as the lack of skilled employees is significant in this growing economy. Workle was formed to provide ideal employers the right employees based on organizational needs and requirements. Workle consults clients based on their business models, organizational culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization’s requirements and culture. This methodology ensures the right candidate is well placed in every organization, every time!
Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.
We are the PROFESSIONAL SERVICE PROVIDER that provides
- Staffing (Permanent / Contract )
- Executive Search
- Head Hunting
- Strategic HR Consulting
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