Software Support Engineer

Software Support Engineer

DXC Technology India
Kuala Lumpur Selangor
4-5 years
Not Specified

Job Description


Job Description :
Job Description:
Responsibilities:

  • Provides maintenance, fixes and tuning to applications and keep them performing according to technical and functional specifications

  • Provides system/application functional support

  • Applies subject matter knowledge, experience to provide analysis and solve common and complex system/application issues

  • Work with and manage third-party vendors to deliver the fix within the timelines and SLA

  • Provides support to user on Functional Acceptance Testing

  • Analyzes and document user requirements or problem statements

  • Follows established Incident and Problem Management processes to support the systems

  • Follows established Change Management process to implement applications and changes

  • Documents and maintains all work products from initial phase of development till implementation

  • Follows and complies to established guidelines, delivery processes and policies

  • Adhere and support Service Level Agreement (SLA)

Qualifications/Experience:

  • 4 to 5 years of working experience in systems development & support preferably in banking applications

  • Experience with Payment and Cheque Processing & Clearing System

  • Experience and good understanding of RDBMS

Desirable Skills:

  • Conversant in Software Development Life Cycle

  • Business knowledge of banking products and banking system support experience

  • Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.

  • Ability to integrate technical and application components to meet business requirements

  • Knowledge and experience of using tools to analyze, resolving the system incidents

  • Good in problem solving skills

  • Good verbal and written communication skills

  • Experience in maintenance and support of business critical banking applications and with strong understanding of support SLA

  • Understand modern software development processes, methodologies and tools

Special Requirements:

  • On-call standby or on-site Production Support during major system rollout or implementation

  • Meeting with customer or working at client’s premise (Kuala Lumpur)

Job Details

Industry:

Function:

IT

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