AIA Group
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Job Description

Bring your career aspirations to life with AIA!Provides 24x7 support to IAM applications and request management.
  • To provide front-line primary user administration and technical support to end users on various technical issues and problems relating to IAM applications and infrastructure.
  • To provide end-to-end support for Identity Lifecycle Management, Access Provisioning, Privilege Accounts Management and Single-Sign On functionalities.
  • To respond to, documenting and resolving service tickets in timely manner accordingly to SLA.
  • To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
  • To perform manual administrative tasks related to the IAM service request fulfillment and other BAU activities.
  • Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
  • Ensure daily operations and system workflows follow global standards and security policies.
  • Support IAM leaders to maintain and enhance IAM solution.
  • Demonstrate and apply strong teamwork and communication with other team members.

Job Details

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About AIA Group

For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia, reinforced by our Purpose : to help millions of people live Healthier, Longer, Better Lives . Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

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