The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.
-Responsible for providing phone and electronic based support.
-Assists customers in analyzing technical complications, determining problems, and provides resolutions.
-Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
-Ensures proper escalation procedures are followed, detailed ticket documentation.
-To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
-Analytical ability is required in order to resolve technical issues.
To be considered for this role, you will offer the following requirements:
- Degree in any discipline.
- ITIL qualification is preferable but not essential.
- Experience in Service Desk and Technical Support will be an added advantage.
- Experience in supporting Windows Operating System setup will be an added advantage.
- Excellent customer service skills
- Willing to work on shift (24x7)
- Fresh graduates are encouraged to apply
“Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.
Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit www.theoptimum.net for more details.
Our organization is looking for a IT Department Manager to be based in Kuala Lumpur and we came across your profile on Monster.com.
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Hello Speakers, Location:Malaysia Must be a Degree Holder Sal:upto(best in market) Shifts:24*7 Send Resumes: [HIDDEN TEXT] or wtsapp (+918587037578)
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