Specialist, IT Application Managemen

Specialist, IT Application Managemen

Optimum Solutions (Singapore) Pte Ltd
Kuala Lumpur Selangor
1 - 5 Years
Not Specified

Job Description


Job Summary:
The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues.
Key Responsibilities:
-Responsible for providing phone and electronic based support.
-Assists customers in analyzing technical complications, determining problems, and provides resolutions.
-Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
-Ensures proper escalation procedures are followed, detailed ticket documentation.
-To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
-Analytical ability is required in order to resolve technical issues.
Qualification:
To be considered for this role, you will offer the following requirements:
- Degree in any discipline.
- ITIL qualification is preferable but not essential.
- Experience in Service Desk and Technical Support will be an added advantage.
- Experience in supporting Windows Operating System setup will be an added advantage.
- Excellent customer service skills
- Willing to work on shift (24x7)
- Fresh graduates are encouraged to apply

“Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit www.theoptimum.net for more details.

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