Sr Process Executive - Voice

Sr Process Executive - Voice

Cognizant Technology Solutions Asia Pacific Pte. Ltd
Kuala Lumpur
0 - 3 Years
Not Specified

Job Description

Job responsibilities:

• Assist customers over phone while providing a delightful customer experience.
• Process and raise required requests/transactions and make sound decisions related to customer requirements.
• Follow all compliance and security measures relating to client data.
• Take action on process transactions and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Adhere to process norms and structure.

• Minimum qualification - Graduate in any discipline
• 1 to 3 years of work experience for Senior Process Executive and 3 to 5 years of work experience for SME with BPS/ ITeS in a voice process
• Excellent Customer Service Skills.
• Willing to work in a shift based work schedule
• Good English communication skills
*These incumbent/candidate who joins us will be supporting Korean markets that would include the countries where Korean languages are spoken
The candidates should be flexible to work in 24*7 shift.Having good understanding about the content reviewing process

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

About Recruiter

Functions : IT

Industries : ITES/BPO, IT/Computers - Software

Skills/Roles I hire for: It Infrastructure, Dwbi, Java, Dotnet, Erp, Crm, Testing, Buisness Analyst, Aml, Pm

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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