Sr. Requirements Analyst

Sr. Requirements Analyst

UST Global Singapore Pte Limited
Malaysia
6-8 years
Not Specified

Job Description


Job Description :
Marketing
Location Penang
JD
Work under Marketing department, providing business program marketing support including but not limited to
- Training
Assist customer with enquiries regarding
- Escalation
- Non compliance work with IIP finance for resolution of compliance queries
- Localization of content
- Customer handholding to setup activities and event pre approval
- Provide marketing assistance to customers using effective communication, listening and comprehension skills
- Solve problems within agreed quality standards using a good understanding of customer and relationship
- Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
- Familiarizes self with the partner marketing programs
- Help to provides solutions suggestion to customer, following a set of SOP
- Provide good customer service experience to customers
- Work on program tools and make necessary entries
- Understand and respect language and country nuances when talking with the customers in different countries
Requirement
- Experienced Marketing Call Center professionals, based in Penang
- Degree holder in any field, marketing degree holders preferred. 6 8 years experience preferred
- Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required
- Meticulous, well organized detail oriented person
- Responsible to ensure data accuracy and consistency
- Experienced in customer server as front line support with excellent soft skills
- Multilingual APJ JC shift English, Chinese, Japanese EMEA shift English, Russian Americas Shift English
- Positive and cheerful personality
- Willing to work in shifts possibly evening shift

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