Supervisor, AP Export Compliance

Supervisor, AP Export Compliance

DHL Express (Malaysia) Sdn Bhd
5-6 years
Not Specified

Job Description



Overall Role Purpose
Supervisor will assist Head of Screening Centre / Managers with various export related regulatory compliance programs. This individual would be directly involved supervising the Denied Party Screening & Sanctions Screening Team with relevant internal/external stakeholder day-to-day compliance issues policies and procedures reporting monthly compliance metrics and work with operations to ensure procedures are in compliance with applicable laws and regulations.
Key activities
  • Manage a team of screeners and analysts.
  • Provide support on research and review of Denied/Restricted Parties shipments
  • Review and update as necessary internal policies and procedures pertaining to regulations and export clearance, including coordinating the development or revision of procedures to ensure compliance
  • Ensure that processes, procedures and operations are in compliance with government, customs, safety and all other applicable regulations
  • Develop and deliver training relative to export activities as business needs dictate
  • Research and review imports and exports against DHL policy and government regulations
  • Provide guidance to company employees on all export compliance issues, including interpretation and application of the applicable rules/regulations
  • Responsible for keeping abreast of new or pending laws and regulations that could potentially affect the business, and then communicate compliance changes to impacted areas of the organization
  • Provide regulatory compliance reports, and establish compliance metrics for improvement of compliance and reduction in agency penalties/violations
  • Respond to internal/external compliance inquiries
  • Assists with annual regulatory compliance audits of gateways, hubs and service centres
  • Conduct regular export compliance process reviews and internal audits across all operating units to assure export compliance effectiveness and identify areas of weakness for improvement
  • Ensure, with superiors , that all employees are properly trained on all aspects of governmental and regulatory agency regulations and DHL policies and procedures
  • Responsible for coaching, developing and training up to 10 -12 analysts.
  • Duties as otherwise assigned
  • Providing a feedback for Customer's requests and escalations
  • Supports customers with service/operational issues related to Denied Parties/Embargoes compliance.
  • Discusses, advises and negotiates with customers in order to ensure highest level of compliance whilst maintaining highest level of service.
  • Work with local country organizations to ensure a secure network via compliant processes.
  • Escalate all confirmed valid match records/shipments requiring potential legal consultation to the Managers.
  • Supporting the manager, manage a subset Export compliance responsible for all aspects of day-to-day personnel management of Export compliance team including resourcing, shift planning, coaching, training, and developing subordinate staff etc.
  • Direct Supervision of 10 - 12 analysts
  • Responsible for coaching, training and developing analysts


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