Supervisor Customer Support (Indonesian Speaker)

Supervisor Customer Support (Indonesian Speaker)

Agensi Pekerjaan EPS Consultants Sdn Bhd
Kuala Lumpur
3-6 years
Not Specified

Job Description



Company background: Financial Trading
Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur
Tenure: Outsource contract 1-year with agency (Renewable based on performance)
Remuneration:

  • Attractive Salary RM5500

  • Housing Allowance RM500 (Expat)

  • Extra 20% of basic salary after probation period

  • Work permits organized and paid by the company (Expat)

  • Flight ticket to Enter Malaysia (Expat)

  • 15 days Annual Leave.

  • 14 days Medical Leave.

  • Medical and hospitalization insurance coverage.

Contact Centre Operating Days: Monday-Sunday
Contact Center Operating Hours: 5/2 with rotating weekends
Work Week: 5-day week based on roster
Responsibilities:

  • Supervising the work of Customer Support Officers

  • Achieving monthly individual & group KPIs

  • Managing daily workflow and foresee the future workload

  • Appear in the first level Interview to check the spoken language of candidates.

  • Training new hires in their native languages (Indonesian)

  • Set goals for performance and deadlines in ways that comply with department’s plans and vision

  • Translate educational materials into native language

  • Fix Support Bot and update it on daily basis

  • Monitor employee productivity and provide constructive feedback and coaching

  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

  • Providing extra training to employees who are in need

  • Keeping any eye on information changed related to their country and preparing templates to assist the employees

  • Keep Employees motivated

Requirement:

  • Diploma/Degree in any discipline.

  • NATIVE Indonesian speaker (fluent) and English level not lower than C1

  • Experience in a similar position in the forex/commodities industry would be an advantage but not required.

  • At least 6 months of experience as team leader or a manager of a team

  • Experience in Call centre will be an advantage

  • Having experience in translation is a plus, as it will be required to translate the materials from English to your local language

  • High level multi-tasking is required

Skills:

  • Customer-oriented

  • Critical thinking

  • Responsible

  • Interpersonal skills

  • Diligent

  • Expert in MS Office

  • Able adaptable to change

  • Team management, including training, adaptation and motivation

  • Able to motivate (both financially and non-financially) a team to reach the goal stress resistance

  • Interviewing and recruitment skills

  • Multitasking

Interested Candidate Kindly Upload Your Updated Resume and Click Apply

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