Supervisor - Data Management

Supervisor - Data Management

DHL
Selangor Malaysia
4-7 years
Not Specified

Job Description



  • Responsible for SVC’s outbound data entry requirements, ensuring that the standardized outbound data entry requirements are met with the required productivity and quality levels.

  • Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.

  • Co-ordination, discussion and communication.

  • Provide high quality services and maintain performance on all levels of operation activities in order to meet all of the customers’ needs.

  • Assist to ensure delivery of performance and set targets.

  • Problem shooting and improvement.

  • Daily working process review and discussions.

  • Organize appropriate shifts and resolve levels to meet business requirements.

  • Ensure all outbound shipments data entry completed in the quickest, most efficient manner possible.

  • Ensure all inbound cleansing and classification completed in the quickest, most efficient manner possible.

  • Understand the prioritizations and assign tasks correctly and in a timely manner, giving clear instructions to the Data Preparation Agents.

  • Monitor operational performance and complete all required reports.

  • Submit monthly reports and establish action plans and improvement areas for forthcoming month.

  • Conduct regular meetings to resolve issues, ensuring that there is development of the team.


  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

  • At least4 year(s) of working experience in the related field, preferably within transportation or logistics industry.

  • Must be willing to work on 24/7rotational shift pattern.

  • Candidates are required to be highly meticulous and detailed oriented.

  • Strong team-player with ability to build rapport and have good working relationship with all levels.

  • Experienced in team handling or supervisory role is a must.

  • Good people management skills.

  • Good communication and analytical skills.

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