Support Lead

Support Lead

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Provide 24 x 7 support for production systems as necessary to proactively protect the integrity, confidentiality, and availability of information of the company.

  • Provide support to users from across the globe for various critical applications and platforms, troubleshooting authorization issues, responding to support requests %26amp; researching user issues.

  • Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.

  • Performs thorough and comprehensive peer reviews on the output of other team members in a way that identifies to the maximum extent possible issues/errors in the output

  • Must be able to complete assigned tasks and duties on-time under aggressive Service Level Requirements.

  • Work effectively in a team environment and lead the team.

Our Ideal Candidate


  • Resource should be good in communication as PSS need to interact with users/vendors very often.

  • More advantage if he / she has experience on production support.

Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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