Support Lead

Support Lead

Standard Chartered
Malaysia
5-8 years
Not Specified

Job Description


About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Handling daily BAU incidents and work with banking users for resolving customer complaints which related to system queries

  • Work on rotational shifts . Batch support - Night shift (10 P.M -7 A.M) , Evening support (2 P.M - 11 P.M)  - 5 days in month and rest of the days in general shift 9 A.M - 6 A.M

  • Handle weekly stake holders meeting for Incident trend analysis / change reviews

  • Prepare fixes if any System improvement gaps identified and end to end support till production implementation

  • Batch pre activities and monitoring

  • Preparing Automation tools / configuration for monitoring


Our Ideal Candidate
Qualifications %26amp; Skills

  • Should have at least 5-8 years of experience in leading support team.

  • Knowledge Change / Incident management process

  • Good knowledge on banking business

  • Managing and motivating the team

  • Stakeholders management


Primary

  • Linux Scripting / SQL / Java

  • IBM WebSphere / JBOSS configurations  

  • J2EE %26amp; Hibernate

  • HTML 5, CSS 3, React JS or Ember JS

  • Bitbucket / SVN


Secondary:

  • Restful API %26amp; Kong Gateway %26amp; O-Auth

  • Spring Boot / Open shift / Docker / Kubernates

  • Maven / Jenkins / Sonarqube / Rundeck / Ansible


Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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