Support Lead

Support Lead

Standard Chartered
5-8 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
  • Handling daily BAU incidents and work with banking users for resolving customer complaints which related to system queries
  • Work on rotational shifts . Batch support - Night shift (10 P.M -7 A.M) , Evening support (2 P.M - 11 P.M) - 5 days in month and rest of the days in general shift 9 A.M - 6 A.M
  • Handle weekly stake holders meeting for Incident trend analysis / change reviews
  • Prepare fixes if any System improvement gaps identified and end to end support till production implementation
  • Batch pre activities and monitoring
  • Preparing Automation tools / configuration for monitoring

Our Ideal Candidate
Qualifications & Skills
  • Should have at least 5-8 years of experience in leading support team.
  • Knowledge Change / Incident management process
  • Good knowledge on banking business
  • Managing and motivating the team
  • Stakeholders management

  • Linux Scripting / SQL / Java
  • IBM WebSphere / JBOSS configurations
  • J2EE & Hibernate
  • HTML 5, CSS 3, React JS or Ember JS
  • Bitbucket / SVN

  • Restful API & Kong Gateway & O-Auth
  • Spring Boot / Open shift / Docker / Kubernates
  • Maven / Jenkins / Sonarqube / Rundeck / Ansible

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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