Support Lead

Support Lead

Standard Chartered
6-9 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities & Our Ideal Candidate
  • Should have 6+ years of IT experience
  • Should have strong Java, J2EE and SQL skills. Knowledge of web services is a must
  • Should have hands-on knowledge of the Pearl script, Linux
  • Should have strong analytical and problem-solving skills
  • Exposure to monitoring tools like ITRS and Control-M
  • Should be well versed with ITIL processes
  • Track for the closure of the problem tickets
  • Remedy Monitoring - Assign tickets to the team and track for closure within the specified SLA.
  • Exercise appropriate judgment on escalation items and engage the relevant internal stakeholders (Projects/PSS/Business Users) to resolve within technology domain.
  • Excellent Communication skills
  • Plans and tracks implementations
  • Review Changes being implemented in production
  • Weekly Status Reporting to the senior management on the incidents raised and changes being implemented in production
  • Weekly call with group stakeholders
  • Fortnightly / Monthly connect with country stakeholders

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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