Support Specialist, Retail Products PSS

Support Specialist, Retail Products PSS

Standard Chartered
5-8 years
Not Specified

Job Description

Role Responsibilities


The Support Specialist role is responsible for ensuring availability and reliability of all production applications aligned with his/her subset of applications within a line of business supported by his manager.
Maintains an expert application knowledge and provide business support needs in relation to the system functionality and queries timely
Participates in the Incident and Problem Management processes as a resolver accountable for root causeanalysis, resolution and reporting.
People & Talent.
Responsible for managing, tracking and timely closure of risks and other compliance related issues. -
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Risk Management.
Responsible for managing, tracking and timely closure of risks and other compliance related issues.
Participate in internal / external risks and responsible for timely closure of audit action items.
Comply to standard document framework, Agile Framework and risk elements, which includes ensuring process, security, regulatory and audit requirements are met.
Regulatory & Business Conduct.

  • Display exemplary conduct and live by the .

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders.

Product Team, interface teams that connect with Hogan, Business Operation

Other Responsibilities.

- Primarily responsible for the stability of the production system
- Responsible for knowledge management, ensure that resolution steps, preventive actions etc. are well documented and kept for future reference
- Resolve technical issues
- Manage and resolve severity incidents till closure
- Analyze the issues reported by users and provide solutions.
- Take preventive measure to prevent severity incidents
- Manage inventory records
- Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
- Resolve issues and maintain updates in Remedy
- Perform root cause analysis of incidents and maintain repository for future use
- Coordinate with IT Service Centre for resolution of issues
- Ensure that back up and disaster recovery plans are executed
- Coordinate during the SCM process for source management

Our Ideal Candidate

Strong technical knowledge CICS, COBOL, JCL, VSAM, and mainframe development related tools. Expert
Minimum 5 years of experience in mainframe applications development and/or production supports. Advanced
Demonstrate strong problem solving skills and analytical in problem resolution. Advanced
The position will require candidate to be on standby support for non-office hour online or batch incidents. Core
At least 1-2 years experience interacting with internal and external users via verbal and written communication. Core
Team player, fast learner, self initiative and reliable. Advanced
Excellent prioritization, organizational and time management skills. Advanced

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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