System Support

System Support

Agensi Pekerjaan EPS Consultants Sdn Bhd
Not Specified
Not Specified

Job Description


Client Background: IT Solution Provider
Industry: IT
Location: Nearby LRT Ampang Park
Headcount: 2
Tenure: Permanent
Remuneration: basic + bonus
Responsibilities:-
. Involves in the delivery of telecom software project.
. Provide 2nd level support and required remote standby for operational support.
. Support maintenance tasks, including troubleshooting customer complaints, system health check, system backup, voucher creation and etc.
. Liaison with external parties and vendor to support and manage network for implementation and operational task.
. Translate business requirement into detail network deliverable.
. Work closely with Product and Regulatory for new requirements and support.
. To support multiple clients at a time.
. To work on non- business hours.
. Role requires: Weekly rotation 24/7 standby support. Allowance will be provided on weekly rotation.
. Work independently, take responsibilities on incidents support
Job Requirement
1. Fresh graduates are encouraged to apply.
2. Must know computer
3. Required language: English
4. Resourceful, good analytical and problem solving skills with positive customer service attitude.
5. Self-motivated, team work and able to work independently.

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