System Support Analyst

System Support Analyst

Air Asia
Kuala Lumpur Malaysia
Not Specified
Not Specified

Job Description

Job Description
Here’s what an ordinary day looks like :

  • Provide first and second-tier support for operations systems (primarily AIMS).

  • Report any identified system issues to the vendors through bug documents. The issue needs to be clearly identified including replication steps and screenshots to add detail. Priority to be determined and agreed upon. Track the bug until a patch for the issue is received, tested, and implemented in production.

  • Provide systems administration tasks sure as adding new users and defining access rights.

  • Follow the Change Management process, to ensure any changes made to the system are recorded and planned effectively. Changes must satisfy the business need(s) and be released to production in a timely and managed manner.

  • Work with the business and ICT Business Analyst to identify clear system requirements for new functionality and systems interfaces, to meet the needs of the airline.

  • Manage and conduct User Acceptance Testing (UAT).

  • Includes the preparation of test plans, organisation of UAT and final sign-off of bug fixes and enhancements.

  • Be the primary source of operations system expertise and knowledge for the Airline (Subject Matter Expert). Accountable for the collection, collation and dissemination of information and documentation relating to systems.

  • Identify conduct and manage training programmes to meet the needs of Users and Crew. Ensure training documentation and User Guides are kept updated as new functionality is added.

  • Work with ICT to establish and test the disaster recovery plan to provide system environment redundancy and fail over options. Provide recommendations as to what data should be maintained to cover the business in case of outage.

  • Provide data and reporting capability to the business. Includes creating and running SQL scripts to query the database.

You got to have these to carry out the job:

  • Fluent in Microsoft Office Programs and Google software

  • Ability to gather and write clear requirements (technical writing skills)

  • Ability to gather and write clear requirements (technical writing skills)

  • SQL scripting/report extraction knowledge and experience preferred

This job is ideal for you if you also:

  • Familiarity with AIMs and Navtech an advantage.

  • Background in Airline Operations, Systems or IT

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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