System Support Engineer

System Support Engineer

Agensi Pekerjaan Ellwood Consulting Sdn Bhd
Kuala Lumpur
2-3 years
Not Specified

Job Description

Job Description
About our client
Our client is one of the leading fin tech start up.
About the role
We are looking for a System Support Engineer
We are obsessed about delivering a seamless and frictionless retail experience for our customers. We strongly believe that we can only deliver these amazing experiences for our customers and merchants when we drive a work culture which inspires innovation, rewards risk-taking and celebrates success. If you live to solve hard problems, love proving out new technologies and takes pride in your deliverables, then we’d love to meet you!
Your responsibilities

  • Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues.

  • Work with Customer Operation team to provide technical guidance and troubleshoot operational challenges.

  • Develop training documentation and mentor other team members.

  • Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability.

  • Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership.

  • Document specific techniques for incident/problem resolution that will enable proactive system management.

  • Own and drive Root Case Analysis (RCA) on complex system issues.

You will have

  • Diploma/ Degree in Computer Information Technology (Software).

  • Min 2 – 3 years of experience in Application Development, Nodejs, Aws, Azure.

  • Preferable relevant industry experience (IT / Computer system engineering / Systems engineering and analysis).

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