The deskside support engineer's vital goal is to deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
Job Description :
Get to know our Team:
When you're an engineer at Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily
Looking for talented Application Support Engineer who has strong passion in providing continuous application/software support to be part of a software house which specializing in Banking and Financial Solution.
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.
In this role, you will be providing enterprise-level assistance to our customers through diagnosing and troubleshooting software and hardware problems as well as installing applications and programs.
Being the first point of contact for customer
Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately
Respond to customers requests efficiently and escalate to higher level teams as required
Provide suppo
Job Description :
Service Desk Support
Location Penang
JD
Act as the frontline, single point of contact with the user over IT issues through the phone, email and chat
Escalate issues appropriately using hierarchical and functional escalation guideli
IT Helpdesk/Service Desk Engineer
Work will be in rotational shifts (2 days in a week will be off)
Experience- 0-2 years (background in Information Technology)
Knowledge in Windows Operating Systems
Language Skill- Mandarin Language (Mandatory)
Responsible for gathering system requirements, developing accurate and efficient computer programs, designing and testing program logic, coding programs, and preparing them for computer operation
Job opening in Singapore: Our client, a well established Singapore-based IT Managed Services Provider, is expanding their business. Malaysian and Singaporean are welcome to apply.
The IT Application Management Specialist will provide first line of technical support to designated customers.
The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution