Systems Engineer

Systems Engineer

UST Global Singapore Pte Limited
Malaysia
1-4 years
Not Specified

Job Description


Job Description :
Service Desk Support
Location Penang
JD
Act as the frontline, single point of contact with the user over IT issues through the phone, email and chat
Escalate issues appropriately using hierarchical and functional escalation guidelines
Maintain ownership on incidents and ensure they are resolved within the SLA time frame
Reporting and statistical analysis on data mined from the ticket logging and tracking system
Perform data and information analysis leading to business decision or recommendation
Qualification
Candidates must process Bachelor s Degree in Computer Science Information Technology or equivalent
At least 1 years of working experience in the related field
Prior experience as IT Desktop Support or Service Desk Analyst with 1st level support is preferable
Must have experience in ticket logging system preferably Service Now
Good in English communication and writing skills
Able to speak Thai language
Willing to work on shift

Job Details

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