Team Lead, Customer Risk Review Circle

Team Lead, Customer Risk Review Circle

RHB Banking Group
1-4 years
Not Specified

Job Description


Primary Objective
  • Responsible for management of team members within the team, facilitating workflow and capacity management at team-level. Coach those within their team and help them to develop their careers. Resolve escalated issues raised by the team members
  • Investigation of alerts raised by AML team from Group Compliance
  • Update of customer information in EDD form, by calling customers or liaising with branches
  • Raise SAR for suspicious activities identified to Group Compliance

Key Responsibilities
  • Responsible for management of members (CDD Retail Analysts/CDD Retail Senior Analysts) within the team, facilitating workflow and capacity management at team level
  • Coach team members and help them to develop their careers
  • Resolve escalated issues raised by the team members. Strong problem solving skill to support issue resolution
  • AML System Training
  • Preparing Reports for the Team - Alert tracking
  • Manage staff leave absence record / health tracking report
  • Conduct UAT. Prepare Test Script / Test plan / Screenshots / Sign off
  • Prepare communication / bulletin for staff for any new procedures/process/ad-hoc projects
  • Review and close CDD alerts within the agreed timeline
  • Review and perform quality check on CDD Customer Risk Review alerts completed by Investigators
  • Review EDD Forms and justification provided by investigators
  • Ensure that the EDD form is fully completed and information recorded accurately.
  • Ensure the EDD & PEP form approval is obtained from the relevant parties
  • Review closing comments provided by investigators
  • To raise SAR for suspicious activities identified and email to GC Preparation of monthly management report

Subject matter expertise
  • Provide expertise and guidance to team members
  • Support best practice sharing across teams
  • Resolve any escalated customer related issues e.g. complains, approval

Resource planning
  • Play an Air traffic control role, coordinate shift/leave schedule between team members
  • Balance resource allocation across team based on demand and priorities
  • Ensure attendance and adherence of team member (with regards to work schedule)
  • Support the Service Partner Lead/Circle Lead to hire for required skillset

Team mgmt. and coaching
  • Help empower the team to work independently & self-manage
  • Support the team in removal of obstacles
  • Work with Circle Leads to ensure team is performing well and help to identify ways to improve skillset within the team
  • Support career and skills development of team by defining a clear development plan & trainings
  • Conduct reviews & evaluations on of team member's performance
  • Provide on-the-ground coaching and guidance for all team members
  • Coordinate/lead trainings for team members
  • Raise common issues faced by either the team or customer to the Circle Lead

Standard enforcement
  • Ensure team members follow the standards and practices of their functional expertise
  • Ensure key information is cascaded and necessary documentations are created (reports)
  • Support implementation of any initiatives at the team level

  • Minimum Degree in a related field

  • Certificate of Anti-Money Laundering and Counter Financing of Terrorism (AICB)

  • Preferred level of Experience (by years/function/industry):
    At least 1year experience in managing Audit, Compliance or Risk Management

Other skills required:
  • Sets clear and realistic goals, focused on highest value activities
  • Motivates and inspires others - draws out the best in people
  • Strong team player able to work with other leaders
  • Operates with focus of creating value for the customer
  • Has the skills and expertise to successfully execute his or her role (e.g., technical, business or other)
  • Understanding of relative compliance requirements and processes
  • Strong problem solving skill to support issue resolution
  • Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
  • Highly adaptable and able to respond to change fast
  • Resourceful and able to leverage network effectively
  • Ability to collaborate and help the squad members
  • Actively listens to others, understands and values others views
  • Ability communicate opinions or views of squad members clearly


as per RHB T&C

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