Team Lead (Incoming, Outgoing & Archival)

Team Lead (Incoming, Outgoing & Archival)

Oversea-chinese Banking Corporation Limited
Not Specified
Not Specified

Job Description


Job Description :
Roles & responsibilities
  • Managing a team and departmental BAU functions such as:
    • Incoming
      • Manning of all inbound mails from internal and external parties
      • Manning of Helpdesk, Kofax and SWIFT messages
      • Manning of Service Counter including Customer Fronting for enquiries & collection of documents
    • Outgoing
      • Manning of all outgoing mails
      • Calling and document collection over counter
      • Letter printing on behalf of supported Business Units
    • Archival
      • Filing and archival of documents
  • Review departmental MIS reporting (including Unit Costing), System Access, Door Access, Training Report, etc.
  • Keeping abreast with departmental operational risk including establishment and review of Business Continuity Management (BCM), Operational Risk Review (ORR), KRI, Risk Maturity Framework and assessment of other regulatory related assessment such as RCSA.
  • Perform general administration functions such as updating SOPs, Billing and Payment, Updating of Authorized Signatories & Coordinator, and other related matters.
Qualifications
  • Good interpersonal and communication skills and able to interact with people of various levels
  • Having a Quality & Service Excellence mindset, always seeking opportunities to improve
  • Well versed in MS Excel, Words & PowerPoint
  • Tech-savvy with additional skillsets in Digital Design / Process

Job Details

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