Team Lead - Mortgage & CPF Collection

Team Lead - Mortgage & CPF Collection

RHB Banking Group
Not Specified
Not Specified

Job Description

  • Strategize plans to manage Pre-Impaired, Impaired, stage 2 & 3 KPIs of the assigned portfolio of various products viz. Mortgages, Islamic Home Financing, Overdraft, Term Loan and Commercial Property Loans.
  • Implement strategies to improve productivity and effectiveness.
  • Review portfolio results and give feedback on performance and formulate action plans for performance improvement.
  • Monitor, review and coach staffs to drive performance.
  • Manage capacity and leave plan to operate collection unit with adequate resources available.
  • Attend meetings - Portfolio Credit Review, Post Mortem and other related management meetings.
  • Review key operational processes to improve effectiveness and efficiency.
  • Review Key Risk Indicator Triggers/other triggers related to respective work area and formulate action plans to prevent breach.
  • Communicate and assure that the teams adherence to all credit & collection policies, procedures, BNM guidelines and all regulatory compliance.
  • Review responses to Audit Queries (internal and external) to ensure responses are in line with Policies and guidelines.
  • Complaint management- ensure complaints are handled and resolved within the stipulated turnaround time.
  • To operate overhead expenses within allowed cost.
  • Review standard operating procedures and guidelines to ensure that it is in line with strategies & Policies.
  • LDC reporter for the department for any discrepancy/misrepresentation of facts found during the management of the accounts, whenever required, for Audit and Group Operational Risk Management to review and assess on the losses.
  • KRI approver for the Department on monthly basis on the disclosure of information to 3rd Party
  • Conduct meeting with Vendors from time to time to meet our expectation on service deliverables.
  • Incorporate high level of motivation and teamwork among Teams.
  • Review monthly balance score cards drivers and weightage from time to time to cater for improvement of performance.
  • Review staffs monthly performance and formulate action plan for performance improvement.
  • Review monthly targets to ensure department achieve result based on yearly budgets.
  • Coordinate projects related to system enhancement & strategy enhancement to improve performance.
  • Liaise with relevant departments within the Bank to solve customer's issues.
  • Conduct interview sessions to select candidates that are suited for the job.
  • Any other assignments given by the management from time to time as the Bank may deem fit.

  • Formal Education : Bachelor Degree
  • Preferred level of Experience (by years/function/industry) : Minimum of 5 years experiences in collection & recovery

Other skills required:
  • Have a good understanding of collection management
  • Excellent communication and interpersonal skills
  • Good Leadership skills
  • Ability to influence and keep the team together
  • Problem solving and critical thinking skills

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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