Team Leader, Client Centre

Team Leader, Client Centre

Standard Chartered
3-6 years
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Work closely with Manager to develop and implement sales and services strategies to achieve (and if possible, to exceed) committed targets in the relevant SCB&rsquos product through telesales calls.

  • Achieve the targets set in terms of disbursals, volume, number of customers, and segment mix.

  • To pro-actively manage, train and motivate sales team to achieve their individual sales targets.

  • To manage the day to day planning, operations and problem solving to meet with the required sales productivity and financial goals.

  • To provide coaching and mentoring Client Centre Executive for their improvement.

  • To reward and develop staff to facilitate staff retention.

  • Meet applicable non-financial metrics as per scorecard Eg:Sales error rate, sales call quality score.

  • Handle and resolve customer complaint or feedback within turnaround time.

  • Responsible to validate submissions and adhere sales process is followed.

  • Display exemplary conduct and live by the Group&rsquos value and code of conduct.

  • Manage day to day to achieve the outcomes set out in the Bank&rsquos conduct principles: [Fair outcomes for clients effective operation of financial markets financial crime prevention the right environment]

  • Effectively and collaboratively identity, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

  • Candidate must possess at least a Secondary School/SPM/"O' Level, any field.

  • Required skill(s): Strong leadership & People management skills.

  • Required language(s): Bahasa Malaysia, Mandarin, English

  • Minimum 3 year(s) of working experience in the related field is required for this position.

  • Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent.

  • Full-Time position(s) available.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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