Teledirect provides customised telecommerce services and consulting in Asia.
Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.
We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
Functions : Customer Service/Call Centre/BPO
Industries : ITES/BPO
Skills/Roles I hire for: Communication Skills
level Hiring For: Mid Level
As most important people in the organization, our Call Center Advisors are the forefront of our service line to ensure absolute customer satisfaction, brand guarantee and an amazing customer experience.
This role is an equivalent to IT Helpdesk with a level of troubleshooting between level 1 to 1.5. Technical troubleshooting includes remote desktop technologies, network, AD access and o365 issues and requests.
Working for a customer focused exciting and young company that is at the forefront of their industry. The ideal candidate will have work experience in a pro-active environment and take on ownership of the web-development output of the business.
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training.
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