Team Leader

Team Leader

Standard Chartered
Malaysia
1-2 years
Not Specified

Job Description


About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It%26#39;s about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities

  • Work closely with Manager to develop and implement sales and services strategies to achieve (and if possible, to exceed) committed targets in the relevant SCB%26rsquo;s product through telesales calls.

  • Achieve the targets set in terms of disbursals, volume, number of customers, and segment mix.

  • To pro-actively manage, train and motivate sales team to achieve their individual sales targets.

  • To manage the day to day planning, operations and problem solving to meet with the required sales productivity and financial goals.

  • To provide coaching and mentoring Client Centre Executive for their improvement.

  • To reward and develop staff to facilitate staff retention.

  • Meet applicable non-financial metrics as per scorecard Eg:Sales error rate, sales call quality score.

  • Handle and resolve customer complaint or feedback within turnaround time.

  • Responsible to validate submissions and adhere sales process is follow.

  • Display exemplary conduct and live by the Group%26rsquo;s value and code of conduct.

  • Manage day to day to achieve the outcomes set out in the Bank%26rsquo;s conduct principles: [Fair outcomes for clients; effective operation of financial markets; financial crime prevention; the right environment]

  • Effectively and collaboratively identity, escalate, mitigate and resolve risk, conduct and compliance matters.


Our Ideal Candidate

  • Relevant educational qualification to perform the Job role

  • At least 1- 2 years%26rsquo; experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus but not necessary

  • Languages: Good command of English or applicable local language


Apply now to join the Bank for those with big career ambitions. 
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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