Technical Customer Support, II

Technical Customer Support, II

ZEBRA TECHNOLOGIES ASIA PACIFIC PTE LTD
Penang
5-10 years
Not Specified

Job Description

A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.
Being a part of Zebra means making your mark as we make digital transformation a reality.
It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.
Calling all Changemakers.
Zebra is waiting for you. Join us as we transform the edge of the enterprise.
We are seeking a dynamic individual to resolve problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:

You will play an important role :

  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
  • Fully documents customer interactions in real-time; may author content for review
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
  • Manages multiple tickets related a spectrum of technical problems
  • Collaborates with fellow technicians and supervisor to solve complex problems

Key Skills & Experience We are looking for
  • Bachelor's degree required
  • 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
  • Knowledge in networking , SQL scripting
  • Knowledge in Ms Server , Linux will be added advantage
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills
Equal Opportunities:
Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is a phenomenal time to join us – we are excited to hear from you!
Zebra Benefit Package
We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

We need to fill the position immediately for our 100% subsidiary, Navis India Technologies Pvt. Ltd. Position is based in Chennai.

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