Technical Customer Support

Hiring for Technical Customer Support -II for our client in Malaysia. Only local Malaysians SHIFT HOURS : Permanent Night Shift : 9.00PM to 6.00 AM / 8.00PM to 5.00AM

The IT Application Management Specialist will provide first line of technical support to designated customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution

1-3 years demonstrated working experience required

Assists customers by diagnosing problems and providing resolutions for technical issues Uses troubleshooting techniques and tools to identify issues and perform troubleshooting steps to restore service to customers.

2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience

2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience

Do you thrive in leading a team of engineers who are responsible for resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support? YES, then click APPLY and we will connect with you.

2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience

Job Description : Get to know our Team: When you're an engineer at Grab, you are part of the heart and soul of the company. Our passion is anchored in the work that we do, and this is reflected in the impact we make on millions of lives on a daily

Perform application support and maintenance to meet required service level agreement. Resolve hardware and software issues via call or remotely Troubleshoot and provide solutions to software and hardware Provide remote technical support to clients

Must possess at least a Diploma (Advanced / Higher or Graduate) or Bachelor's Degree in Computer Science / Information Technology or comparable qualifications At least 1 year hands-on experience with IT desktop / laptop support

IT Technical Support

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