technical customer support

technical customer support

Quess Corp Limited
Penang
1-3 years
Not Specified

Job Description

Being the first point of contact for customer
Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately
Respond to customers requests efficiently and escalate to higher level teams as required
Provide support and escalation of issues within agreed procedures and service level agreements
Solves problems in a timely manner using full understanding of the product functions and features and customer environment
Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
Qualifications:
Bachelor's degree or equivalent
2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
Proficiency in both written and spoken English (Mainly supporting US Customers)
Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
Strong customer service and communication skills
Knowledge and experience in Android Handheld Computers
Knowledge in basic networking (Wireless, Switching and Routing)
Able to work on rotational 24/7 shifts including weekends

quess

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Functions : IT

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Skills/Roles I hire for: Technology, IT

level Hiring For: Mid Level, High Level

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