Technical Customer Support

Technical Customer Support

ZEBRA TECHNOLOGIES ASIA PACIFIC PTE LTD
Penang
2-5 years
Not Specified

Job Description

Overview:
A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business.
Being a part of Zebra means making your mark as we make digital transformation a reality.
It means growing into a leader at a leading company that makes a distinct difference - because together, we’ve only just begun.
Calling all Changemakers.
Zebra is waiting for you. Join us as we transform the edge of the enterprise.
We are seeking a dynamic individual to resolve problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities 

You will play an important role below:
  • Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
  • Fully documents customer interactions in real-time; may author content for review
  • Solves problems in a timely manner using full understanding of the product functions and features and customer environment
  • Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments
  • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes
  • Manages multiple tickets related a spectrum of technical problems 
  • Collaborates with fellow technicians and supervisor to solve complex problems
Qualifications

Key Skills & Qualification we are looking for :

  • Bachelor's degree required with 2-5 or equivalent combination of education and experience, or 5+ years of equivalent work experience
  • Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates leadership qualities
  • Demonstrates strong customer service and communication skills

Equal Opportunities:

Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community 
 
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is a phenomenal time to join us – we are excited to hear from you!
Zebra Benefit Package

We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

We need to fill the position immediately for our 100% subsidiary, Navis India Technologies Pvt. Ltd. Position is based in Chennai.

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