Technical Customer Support

Technical Customer Support

ZEBRA TECHNOLOGIES ASIA PACIFIC PTE LTD
Penang
1-3 years
Not Specified

Job Description

Overview:
Calling all Changemakers.
Zebra is waiting for you.
Join us as we transform the edge of the enterprise.
Are you ready for a fun and exciting job that utilizes your problem-solving skills in an exciting and fast paced environment We are looking for a hardworking technical support representative to join our dedicated team and provide an outstanding customer service as well as demonstrates leadership skills and strong customer service and communication skills
We Want You !

Shift Pattern - 12 hours ( 4 - 3 , 3 - 4 [DAY & NIGHT rotation])
Only 14-15days of work in a MONTH! 

Responsibilities 

The Role :

  • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
  • Diffuses upset customers
  • Fully documents customer interactions in real-time
  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
  • Identifies and escalates complex problems under direct supervision
  • Works on a limited variety of problems of limited scope using defined procedures and practices
  • Collaborates with fellow technicians and supervisor to solve problems
  • Familiarizes self with new technologies, products and platforms 
Qualification :
  • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
  • 1-3 years demonstrated working experience required
  • Basic computer literacy with a working knowledge of the Microsoft Office Package
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
  • Demonstrates strong customer service and communication skills

Equal Opportunities:
Zebra is committed to offering equal opportunities and an inclusive & diverse working environment. Therefore we encourage applicants from all sections of the community
Zebra’s culture is encouraging and collaborative where employees are encouraged to learn and grow together. As we celebrate our 50th year, this is a phenomenal time to join us – we are excited to hear from you!
Zebra Benefit Package
We offer competitive pay, bonuses, benefits, career/personal growth and work/life programs to ensure that you are empowered to succeed as a member of the Zebra family

We need to fill the position immediately for our 100% subsidiary, Navis India Technologies Pvt. Ltd. Position is based in Chennai.

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