Technical Engineer (Cloud)

Technical Engineer (Cloud)

Ctc Global Sdn Bhd
Kuala Lumpur Selangor
2-3 years
3500 - 4800 MYR

Job Description

Roles and Responsibilities:
  • Provides hardware support activities for Wintel Server Hardware and Operating System.
  • Monitor day-to-day operation for server and network devices and connectivity, SAN storage, tape, operation report, batch job, ensure workable.
  • MS Windows Active Directory Server System, MS Windows Exchange Server System and Administration Support.
  • Creating, adding, moving, changing users/groups and modifying users, group, printer, file rights.
  • Auditing trust rights and modifying rights assignment.
  • Provide OS support related activities such as corrective and preventive maintenance (daily health check), patching, and configuration.
  • Problem Management (Resolving Server Incidents & Problems Ticket, and vendor management in systems related issue).
  • Provide problem escalation and notification to Stakeholder by complying with Customers’ Working Process Flow and Policies.
  • Installation and troubleshoot of in-house applications etc.
  • Create and setup new image, support software deployment and antivirus agents.
  • Liaise with vendor’s engineer for system hardware and software set-up.
  • Assist in servers, network switches and other LAN infrastructure inventory reporting.
  • Assist servers, network switches and other LAN infrastructure related projects.
  • Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management).
  • Track, Monitor and Close the assigned service calls / tickets to meet customer Service Level Agreement.
  • Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proven relevant experience of at least 2 years in the IT industry
  • Ability to troubleshoot, test, repair and service IT equipment
  • Experience interfacing with both internal team members and external customers
  • Experience troubleshooting and responding to customer concerns.
  • Proven record of being reliable and accountable for all aspects of their job.
  • Proficient level of troubleshooting skills e.g. Windows server OS, VMWare, Citrix, Cloud services
  • Good interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Ability to work in a fast-paced, self-directed environment.
  • Resourceful, with the ability to work independently.
  • Strong time management skills.
  • Ability to adapt to changing circumstances.

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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