Technical Engineer Cloud

Technical Engineer Cloud

Ctc Global Sdn Bhd
2-3 years
3800 - 4800 MYR

Job Description

Roles and Responsibilities:

  • Monitor day-to-day operation for server, network devices and connectivity, SAN storage, tape, backup replication, batch job, ensure workable.
  • Provides support & troubleshooting activities for Windows, Linux and network devices.
  • Creating, adding, moving, changing users/groups and modifying users, group, printer, file rights.
  • Provides support related activities such as corrective and preventive maintenance (daily health check), patching, and configuration.
  • Problem Management and incident management (Resolving Server Incidents, network connectivity, access, problems ticket, and vendor management in systems & network related issue).
  • Provides problem escalation and notification to Stakeholder by complying with Customers’ Working Process Flow and Policies.
  • Prepare reporting on operation system, network, backup & replication and others related ad hoc request.
  • On rotation standby after office hour.

  • Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Proven relevant experience of at least 2 years of experience in system (Windows/Linux), network and security components, 1-2 years VMWare operations and in Data Center experience.
  • Familiar with ITIL processes, network equipment such as router and switches, network and security components and products such as Trend Micro, Cisco, Fortigate, Palo Alto Networks, Citrix ADC and etc.
  • Sound understanding of TCP/IP routing, network packet analysis tool use and configuration.
  • Added advantage: CCNA or CCNP certifications, Experience in Cloud operations, Experience with Cisco catalyst and nexus product, Cisco ISE and Firepower, Cisco Software defined solution.
  • Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.
  • Contribute to a positive work environment by being an active and productive in team.
  • Self-motivated, willing to learn, independent worker with a good attitude. Ability to troubleshoot, test, repair and service IT equipment.
  • Ability to work in a fast-paced, self-directed environment.

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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