Technical Engineer

Technical Engineer

Ctc Global Sdn Bhd
Kuala Lumpur Selangor
2-3 years
2600 - 3500 MYR

Job Description

Role & Responsibilities:
  • Install, troubleshoot and configure PC, Notebooks, Printers, Scanners hardware components.
  • Install, troubleshoot and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook.
  • Install and troubleshoot anti-virus software, patches and hot-fixes for MS or other applications.
  • Installation and troubleshoot of in-house applications etc.
  • Create and setup new image, support software deployment and antivirus agents.
  • Liaise with vendor’s engineer for system hardware and software set-up.
  • Assist in desktops, printers and LAN infrastructure inventory reporting.
  • Assist in desktops, printers and LAN infrastructure related projects.
  • Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management).
  • Track, Monitor and Close the assigned service calls / tickets to meet customer Service Level Agreement.

Requirements:
  • Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer / Telecommunication) or equivalent.
  • Proven relevant experience of at least 2 years in the IT industry ans possess ability to troubleshoot, test, repair and service IT equipment
  • Good interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Experience interfacing with both internal team members and external customers
  • Experience troubleshooting and responding to customer concerns.
  • Resourceful, with the ability to work independently.
  • Strong time management skills.
  • Ability to work in a fast-paced, self-directed and ability to adapt to changing circumstances/ environment.

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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