Technical Engineer

Technical Engineer

Ctc Global Sdn Bhd
2-4 years
Not Specified

Job Description

Responsibilities :

• Schedules with customers on project implementation activities
• Performs onsite comprehensive virtualization and hyperconverged system implementation
• Gather VMware infrastructure information and prepare pre-configuration checklist and workbook
• Updates and uploads filed service report to Field Service Management System
• Updates project spent hours in a timely manner in Project Timesheet System
• Provides technical assistance to Level 1 Engineers
• Provides onsite or offsite support to customers
• Prepares incident reports if required
• Prepares problem management reports
• Handles small and mid scale projects independently and assists in large scale project deployment
• Assists in project deployment and ensures deployment is carried out according to timelines
• Provides input to develop documents for projects
• Captures and updates project implementation technical issues for future reference
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely manner in Field Service Management System
• Updates Timesheet to Manager and Technical Lead
Requirements :

• Diploma / Degree in Information Technology or equivalent
• Minimum 2 to 4 years relevant working experience required
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
• Ability to work independently and within a team
• Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of virtualization and cloud solutions including system configuration, troubleshooting & implementation.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
• Technical skills requirements in any of the following areas :
o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
o VMware vSphere, vCenter, SRM, HA
o HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL

CTC Global Sdn Bhd (CTCG) is a wholly-owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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