Responsibilities :
• Schedules with customers on project implementation activities
• Performs onsite comprehensive virtualization and hyperconverged system implementation
• Gather VMware infrastructure information and prepare pre-configuration checklist and workbook
• Updates and uploads filed service report to Field Service Management System
• Updates project spent hours in a timely manner in Project Timesheet System
• Provides technical assistance to Level 1 Engineers
• Provides onsite or offsite support to customers
• Prepares incident reports if required
• Prepares problem management reports
• Handles small and mid scale projects independently and assists in large scale project deployment
• Assists in project deployment and ensures deployment is carried out according to timelines
• Provides input to develop documents for projects
• Captures and updates project implementation technical issues for future reference
• Conducts project testing and commissioning with customers
• Updates installation tickets in a timely manner in Field Service Management System
• Updates Timesheet to Manager and Technical Lead
Requirements :
• Diploma / Degree in Information Technology or equivalent
• Minimum 2 to 4 years relevant working experience required
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
• Ability to work independently and within a team
• Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of virtualization and cloud solutions including system configuration, troubleshooting & implementation.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
• Technical skills requirements in any of the following areas :
o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
o VMware vSphere, vCenter, SRM, HA
o HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL