Technical Helpdesk (O365/Active Directory) - Normal Working Hour

Technical Helpdesk (O365/Active Directory) - Normal Working Hour

Agensi Pekerjaan Asia Recruit Sdn Bhd
Kuala Lumpur
2-10 years
Not Specified

Job Description

Company Profile
We are representing an MNC organization who are specializing in providing Business Services. 

Job Responsibilities:
  • Providing customer-facing call center support activities to resolve requests in order to maximize the effectiveness of IT users. 
  • Creating a positive customer support experience while handling customers with a professional attitude and ensuring timely resolution or escalation. 
  • Documenting incidents, problems, and knowledge base articles including the troubleshooting steps taken, comments, outcomes, and results. 
  • Identifying, researching, and resolving technical issues and escalating issues to other support teams when necessary. 
  • Taking initiative and ownership of work items and following through with minimal direction. 
  • Logging activities for organizational development, quality tracking, and performance metrics. 
  • Working in a diverse, fast-paced, and sometimes high stress environment with an ability to multi-task, quickly adapt to frequent changes in workload, tasks, and priorities. 
  • Providing input to initiatives and creative ideas to improve IT operations and IT value to customers.
Job Requirement:
  • At least 2 years of IT Service Desk experience in an enterprised environment. 
  • Experience with setup and strong troubleshooting skills of: Windows domains, Active Directory, Azure, Exchange, Outlook, SharePoint, O365. 
  • Strong troubleshooting skills on desktops, laptops, printers, tablets, smartphones, and other mobile computers. 
  • Experience working within an ITIL framework, ITIL Foundation certification would be a plus. 
  • Industry acknowledged certificates, e.g. MCP, MCSE, MCSD, MCDBA, CCNA would be a plus. 
  • Excellent verbal and written communication skills. 
  • Mandarin typing and speaking is mandatory for supporting China/Taiwan based customers. 

It is Asia Recruit's ( vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line.
We represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc.
Our established client is looking for dynamic and result oriented candidate to fill their current job opening.

Interested candidates are required to apply online or email your resume to . Only short-listed candidates will be notified.

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Functions : Human Resources

Industries : Recruitment/Staffing/RPO

Skills/Roles I hire for: All

level Hiring For: Mid Level, High Level, Top Management

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