Technical Manager

Technical Manager

Afiintra Technologies Sdn Bhd
Kuala Lumpur
6 - 11 Years
Not Specified

Job Description

  • Resource planning and ticket assignment for project deployment, assigning the right engineers to the right tasks
  • Monitor the project status and ensure project run smoothly with optimum resources
  • Ensure project closed and billed within stipulated timeline
  • Ensure to respond to the project costing request in a timely manner
  • Coordinate different parties in solving the incident in a project
  • Review and ensure the incident report is submitted in a timely manner
  • Monitor and ensure problem management report submitted in a timely manner
  • Coordinate technical team to prepare problem management report
  • Review of problem management report
  • Assist engineer in escalation when the project hits any issues
  • Conduct project meeting/review as and when it is required
  • To plan, record and track the weekly knowledge sharing session by engineers
  • To ensure all project closure end with project service review
  • To conduct quarterly or half yearly of service review for identified non focus account
  • Plan and assign engineer to work on preventive maintenance
  • Review of preventive maintenance report
  • Plan and review of preventive maintenance process
  • Review and enhance preventive maintenance report template
  • Ensure preventive maintenance carried out in a timely manner
  • 21. Monitor incident ticket and perform assignment
  • Ensure the incident ticket are handle according to define Service Level Agreement and achieved the highest customer satisfaction.
  • Ensure the incident ticket escalated according to process and then updated accordingly on time
  • Monitor and ensure incident management report or problem management report submitted in a timely manner
  • Coordinate technical team to prepare problem management report and have it reviewed
  • Perform support readiness for maintenance contract with preventive maintenance
  • Assist in maintenance contract/tender Scope of Work(SoW) & costing
  • Estimate required man-days for preventive maintenance
  • Track and record the department technical training and certification based on business needs
  • Take accountability and track usage of IT equipment and assets inventory
  • Build and nurture positive working relationships with clients with the intention to exceed client expectations
  • Participate actively in process documentations as well as policies and procedures enforcements
  • Preparation of complex documents (correspondence, reports and presentations)
  • Participate or assist in project tender Scope of Work, costing and services

Established in 2001, Afiintra Technologies Sdn Bhd, is a value added Enterprise System & Security Distributor for wide ranges of market needs across industries, with a firm and strong presence locally and regionally. The company was incorporated in Malaysia under the Companies Act, 1965 as a private limited company.

The Company is a VALUE ADDED DISTRIBUTOR for Network Infrastructure solution. Afiintra held a series of products line offering innovative solution spanning from enterprise, government to telco, service provider and data centers. We exclusively distributes product such as Watchguard Firewall/VPM - leader in Unified Threat Management market, AscenVision - competing in Link Load Balancing & QoS solution, Array Networks - highest performing SSL VPN and application acceleration solution, MRO-Tek – covering Access & Lastmile infrastructure, KDware in Log Correlation, Force 10 Networks - leader in Data center switch.

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