Technical support Engineer

Technical support Engineer

Aptude Inc
5-8 years
Not Specified

Job Description

Dear All,
Please see the below requirement for Technical support Engineer
Required Experience: 5 + years
Location : Malaysia
Bachelor's degree in Engineering/equivalent with 5-7 years overall industry experience.
Good understanding and experience in Voice and Video technologies
Excellent understanding for various voice and video protocols like SIP, H.323, MNP24 (https)
Strong understanding in Microsoft Unified Communications products such as,
Skype for Business Server 2015/2019
Skype for Business Online
Microsoft Teams
Good understanding in network concepts (TCP, UDP, RTP, NAT’ing & etc).
Able to capture the sniffer traces using Wireshark/NetMon/tcpdump tools and identify the issue.
Possession of any of the following technical certifications is a strong plus:
CCENT (Cisco Certified Entry Networking Technician)
WCNA (Wireshark Certified Network Analyst)
Core Solutions of Microsoft Skype for Business
Deploying Enterprise Voice with Skype for Business
MS-700 Managing Microsoft Teams
Poly CVE (Certified Videoconferencing Engineer)
SSCA (SIP School Certified Associate)
Ability/prior experience to analyze complex logs
Good or Basic understanding in Microsoft products, such as,
Active Directory
Azure Active Directory
Office 365 (Microsoft 365)
Exchange Server
Exchange Online
Windows Server and its features
Microsoft SQL Server
Proven track record in Voice, Video and Networking with remote trouble shooting experience.
Excellent customer handling skills and effective communication skills
Self-learner who is enthusiastic in continuous learning and good team player
Interested candidates can share their resumes or references to [Confidential Information]

About Aptude Inc

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Functions : IT, Analytics/Business Intelligence

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software, KPO/Research/Analytics

Skills/Roles I hire for: All IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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