Technical Support - Japanese Speaker

Technical Support - Japanese Speaker

DXC Technology
2-5 years
Not Specified

Job Description


Job Description:
Responsibilities:
. Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
. Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
. Evaluate unique or complex installations or configurations and make recommendations for resolution.
. Articulate clearly in writing and verbally.
. Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Education and Experience Required
. Diploma or bachelor's degree
. 2-5 years experience in relevant technologies and customer environments.
. Relevant industry qualification where applicable.
Knowledge and Skills
. Excellent verbal and written communication skills - JAPANESE
. Experience in troubleshooting in a technical environment.
. Excellent analytical and problem-solving skills.
. Software and hardware knowledge of computing, storage and peripheral devices.
. Understanding of case management databases and tools.
. Superior customer service skills.
. Phone and remote support experience. E-support experience and knowledge.
. Willing to work in shifting schedule

Job Details

Employment Types:

Industry:

Function:

IT

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .

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