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Technical Support

Optimum Solutions (Singapore) Pte Ltd
0-3 years
Not Specified

Job Description

Responsible for providing phone and electronic based support.
Assists customers in analyzing technical complications, determining problems, and provides resolutions.
Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
Ensures proper escalation procedures are followed, detailed ticket documentation.
To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure.
Analytical ability is required in order to resolve technical issues.

Job Details

Employment Types:

Function:

IT

“Optimum Solutions, a global technology company established in 1997 and specialized in full spectrum Software Solutions and Services. Our clientele includes major Fortune 500 organizations spanning across South-East Asia, China, India and US. Our projects and implementations primarily focus on BFSI, Manufacturing, Distribution, Technology and Healthcare verticals.

Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Please visit www.theoptimum.net for more details.

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